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Degraded

Offers not displaying

Jul 24 at 03:06pm CDT
Affected services
Cancellation flows

Resolved
Jul 24 at 04:22pm CDT

The issue causing some cancel flow sessions to be blocked has been resolved.

Updated
Jul 24 at 03:39pm CDT

Offers are now displaying correctly in cancellation flows, however we are still investigating an issue with specific offers preventing subscribers from completing a cancellation flow.

Created
Jul 24 at 03:06pm CDT

We're currently investigating an issue that is causing offers in cancellation flows to not display to canceling subscribers. We believe we've identified the root cause and should have a fix out shortly.